Work

Two useful changes.
Different kinds of work.

An investigation into customer records. Tools to help people navigate a training range.

01 / Customer information

The records existed.
Their status was the issue.

I investigated a UK wellness brand’s Shopify and Klaviyo accounts and traced an account-wide suppression event.

2,151 profiles recovered and verified.Email-platform status, not sales or delivered messages. Sales impact was not measured.

02 / Customer choice

A Course Finder designed to help visitors narrow a specialist training range by role and goal.

Course Finder and Training ROI Calculator delivered.Tools delivered. No measured adoption, booking gains, time savings or realised ROI.

Talk to David

A short description is enough. I’ll assess whether there may be a useful next step.

First exchange free. No call required.
Paid work agreed separately. I won’t chase a reply.

Please leave out passwords, customer records, learner data and account access.